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About Us
Caroline has over 15 years of experience working with children, providing contact supervision, mentoring, and respite work in both the private sector and under the care system. Graduating with her Bachelor's Degree in 2008, her first assignment was to provide contact supervision to children in the care system. After gaining invaluable experience, she took a brief detour in her career, only to rediscover her passion for working with children. Caroline began to recognise the need for providing high-quality service to both children and parents as they navigate through these changes. In 2017, she decided to establish Sydney Supervised Contact Workers.
As Caroline contemplated the exact model the company would follow, she chose to start training her sister, Jennifer, who was providing mentoring services for another organisation in 2019. Jennifer approached the role with an open mindset and began providing the children with the sense of security and quality service they deserved.
Both are qualified with a Bachelor of Social Science, with Caroline majoring in Criminology and Jennifer in Psychology. Their degrees in this discipline have equipped them with the knowledge and skills needed to excel as effective supervised contact workers who specialise in making children feel safe and happy.
In 2021, they agreed to establish Sydney Supervised Contact Workers Pty Ltd (Supervised Contact Workers) as a company. Creating a quality service that the industry requires was their main priority, one that focuses on the needs of parents, legal teams, and, most importantly, the children.
As a company, the mission of
Supervised Contact Workers is to:
“Always keep the children safe and happy. We want to provide our clients with the certainty that their child is our main priority. Without any therapeutic work, we are here to observe, objectively and impartially as to what occurred during our time supervising. For their interpretation, our clients are to then be provided a detailed report clearly observing what has occurred without any opinion. As our clients go through these changes, we will make sure to lead them with kindness and always guide them with transparency.”
Over the years we have had the honour to serve numerous families as they go through these circumstances. We are eager to extend our professional supervised services to even more families in need.
Our team truly understands the gravity of these situations, and we bring compassion, empathy and personal attention to every case while making sure we remain objective and impartial. We strive to create an atmosphere that is nurturing and respectful so that every child feels comfortable and safe as they go through their contact visits.
We are affiliates of the Australian Children's Contact Services Association (ACCSA). The ACCSA is a non-profit Association that promotes both the analysis of and the professionalisation of the Children's Contact Services sector in Australia. For more information on Children's Contact services, please refer to the ACCSA website at
accsa.org.au.
Our Team
As Sydney’s and Wollongong’s trusted provider of qualified staff, we have a strong commitment to providing quality services that meet the needs of our clients. We ensure our staff hold the appropriate qualifications and have up to date working with children checks, police checks and first aid certificates.
We see to it that court orders and agreements are followed at all times.
Our Process
If you would like to proceed with our services please see our 5 steps process below.
What Our Clients Say About Our
Supervised Contact Workers Service
Unsupervised Parent - Visitation Service
I would highly recommend Sydney Supervised Access to any person who requires their specialised services.
Their dedication to creating and maintaining a business with ethics and high standards was evident through their procedures and practices.
Caroline and Kristine demonstrated kindness, empathy, and understanding on a regular basis to my family as we went through a difficult transition period.
Caroline was always very clear in explaining all aspects of the access visits which assisted in making these times more manageable.
It was also very helpful to have one person as the main point of contact and have that person available to assist with any of my questions and to have any issues that arose addressed quickly and professionally.
It was so beneficial to receive such support during those uncertain times.
Thank you, Caroline and Kristine!
Their dedication to creating and maintaining a business with ethics and high standards was evident through their procedures and practices.
Caroline and Kristine demonstrated kindness, empathy, and understanding on a regular basis to my family as we went through a difficult transition period.
Caroline was always very clear in explaining all aspects of the access visits which assisted in making these times more manageable.
It was also very helpful to have one person as the main point of contact and have that person available to assist with any of my questions and to have any issues that arose addressed quickly and professionally.
It was so beneficial to receive such support during those uncertain times.
Thank you, Caroline and Kristine!
Unsupervised Parent - Visitation Service
I love that my girls got to be supervised by such a warm and fun person 💕
Supervised Parent - Visitation Service
I wanted to thank you Caroline for your professionalism while still being malleable so my children have an enjoyable visit. Your modelling really facilitates a harmonious environment for me and my bubs. Above all, thank you for being human in your position.
Supervised Parent - Visitation Service
Your company has made a difficult process much more bearable, that is very much appreciated.
Supervised Parent - Visitation Service
Hi Caroline & Jen.
Thank you both for everything. You both have made this emotional and trying experience for me, easier. I always felt comfortable when speaking to you. So thank you, and I am grateful for the experience.
All the best for the future.
Thank you both for everything. You both have made this emotional and trying experience for me, easier. I always felt comfortable when speaking to you. So thank you, and I am grateful for the experience.
All the best for the future.
Supervised Parent - Visitation Service
As a mother, I want to thank you and your company for your understanding during this difficult moment for my son and me.
I want to express the great work ethics, humanity, and professionalism that stood out during these difficult moments that families go through.
I feel satisfied and I applaud the excellence and good work of Caroline.
I want to express the great work ethics, humanity, and professionalism that stood out during these difficult moments that families go through.
I feel satisfied and I applaud the excellence and good work of Caroline.
Supervised Parent - Visitation Service
Thanks for being part of my journey in the past year.
It was August last year in a middle of a pandemic when I needed a supervising agency and a lot of agencies were simply refusing to provide services. Thanks for the clear, concise, and impartial reports that provided the court with the ability to make a sound decision.
It was August last year in a middle of a pandemic when I needed a supervising agency and a lot of agencies were simply refusing to provide services. Thanks for the clear, concise, and impartial reports that provided the court with the ability to make a sound decision.
Supervised Parent - Changeover Service
Hi Caroline,
I have always found you to be such a professional, welcoming, and child focussed service. I want to take the opportunity to thank you from the bottom of my heart for the support and care you have always shown to my daughter. I have not had any concerns or issues about any of the services you have provided. Sending my warm regards to you, Jen, and Kristine.
Kind Regards,
I have always found you to be such a professional, welcoming, and child focussed service. I want to take the opportunity to thank you from the bottom of my heart for the support and care you have always shown to my daughter. I have not had any concerns or issues about any of the services you have provided. Sending my warm regards to you, Jen, and Kristine.
Kind Regards,
